Frequently Asked Question | vrtual.ly

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What is vrtual.ly?

All-in-one booking pages, payments, and client management in a single powerful link for individuals and teams.

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Who is vrtual.ly for?

Built for coaches, consultants, teams, sales reps, customer service staff, and anyone who needs to be bookable.

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How fast can I get set up?

You can be bookable in minutes by answering a few quick questions.

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Do I need a website to use vrtual.ly?

No website required—vrtual.ly gives you one powerful booking link you can use everywhere.

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What makes vrtual.ly different from other booking tools?

vrtual.ly doesn’t just book appointments—it runs your service workflow for individuals and teams from one powerful link.

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How do event schedules work in vrtual.ly?

Learn how to set dates, sessions, and recurring options for your events.

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How can I use growth tools, packages, and special features in vrtual.ly?

Use free trials, packages, Connect-Now, and cross-promotion to grow your bookings.

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How do participants, clients, and engagement work in vrtual.ly?

Learn what participants are, how to track visits, bookings, earnings, and how reviews and engagement work.

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How does vrtual.ly help me manage clients and build trust?

Discover how vrtual.ly tracks clients, history, and reviews to help you build trust.

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How much does vrtual.ly cost and what is included in the plans?

Understand vrtual.ly pricing, what is free, and what you get with the paid plans.

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How do I get paid on vrtual.ly?

vrtual.ly uses Stripe Standard Connected Accounts so you get paid directly into your own Stripe account.

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How do I set up my Stripe account?

You can set up Stripe from your Account Console in your vrtual.ly workspace.

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Does vrtual.ly charge any platform or transaction fees?

No—vrtual.ly does not charge any platform fees or take a percentage of your earnings.

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How do refunds work on vrtual.ly?

Refunds are handled directly through your own Stripe account.

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Where can I view my earnings inside vrtual.ly?

You can view your earnings in the Reports & Insights section of your workspace.

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How do payouts work?

Stripe sends payouts directly to your bank based on your own payout schedule.

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Is my payment information secure?

Yes—your financial information is protected by Stripe, a global leader in online payments.

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How do refunds work on vrtual.ly?

Refunds are fully controlled by creators and must be issued directly from their Stripe account.

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What makes vrtual.ly different?

vrtual.ly focuses on speed, simplicity, and the essentials you need to take bookings.

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What comes built in with my booking page?

Your booking page includes scheduling, availability, payments, confirmations, and reminders.

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How do live sessions and video tools work in vrtual.ly?

Learn how bookings, working hours, live video, practice mode, and recordings work together in vrtual.ly.

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What video and session features does vrtual.ly provide?

See how vrtual.ly helps you host seamless sessions with integrated video tools.

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How do messaging, campaigns, and marketing work in vrtual.ly?

Use announcements, automatic reminders, and campaign links to promote your pages and track what works.

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What is the difference between Profiles and Events in vrtual.ly?

Understand how Profiles and Events work together to organize your services and live offerings.

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What is the vrtual.ly workspace?

Your workspace is the starting point for everything you do in vrtual.ly—creating pages, managing links, and running sessions.

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How do I create a booking page from the workspace?

Use the “Create a booking page” button in the workspace to create profile or event booking pages.

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How do booking links, publishing, and visibility work in the workspace?

The workspace lists every booking link, its publish status, and whether it is public or private.

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How does the upcoming schedule work in the workspace?

The workspace shows your next 10 sessions and lets you jump into the full calendar.

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How do I start or practice a session from the workspace?

You can start a live video conference or practice it privately directly from the workspace.

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What automations and workflow tools does vrtual.ly offer?

See how vrtual.ly automates reminders, notifications, and scheduling to save you time.

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How do publishing, going live, and homepage customization work in vrtual.ly?

Learn what it means to go live, publish or unpublish your pages, and customize your vrtual.ly homepage and URL.

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How do I reschedule a previously booked appointment?

Both clients and providers can reschedule an upcoming appointment from their dashboards.

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How do Intake Forms work and how can I use them for pre-session questionnaires?

Learn how vrtual.ly Intake Forms help you collect pre-session information from clients.

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What makes vrtual.ly booking pages different?

Learn how vrtual.ly booking pages are optimized for SEO, conversions, and branding.

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What is the Events Booking Page Editor?

The Events Editor lets you edit every part of your event booking page.

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How do I edit my event title, price, and basic details?

You can update your event title, price, and key details directly from the editor.

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How do I edit my event images and media?

Use AI-powered tools to update your event images or upload your own.

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How do I add or update my event schedule?

The schedule tool lets you add dates, times, and multiple sessions.

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How do I edit my host or instructor information?

Edit your profile and instructor details directly from the event editor.

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How do I update the event description and curriculum?

Use AI Write or manual editing to update your event overview.

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How do I change my event theme and design?

Themes let you change colors, layout accents, and the overall look of your event page.

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How does event privacy work?

Privacy lets you hide your event from your public vrtual.ly homepage while keeping it accessible by link.

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What are the Announcements, Bookings, and Campaigns tools?

These tools let you manage communication, marketing, and attendee activity.

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What is the Danger Zone in the event editor?

Unpublish or delete your event using the Danger Zone.

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What is the Contacts tool?

Contacts is your built-in mini CRM where you can see each client’s profile, history, and actions.

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What are Working Hours?

Working Hours let you choose the exact days and times when people are allowed to book you.

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What are Social Links?

Social Links let you add phone numbers and social profiles to your booking page so clients can connect with you.

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How do Reviews work?

Reviews let clients share feedback about their experience and help new visitors feel confident booking you.

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What are Recordings and who can access them?

Recordings let you share replays of your sessions with specific people or everyone who attended an event.

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What does the Calendar show?

The Calendar gives you a clear view of all your upcoming bookings and events in one place.

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What is vrtual.ly and how does it work?

Learn what vrtual.ly is, who it’s for, and how it helps you turn your expertise into income.

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What is the Profile Booking Page Editor?

The Profile Editor lets you design your 1-on-1 private booking page.

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How do I edit my profile header and personal info?

Edit your photo, name, role, and basic info directly on the profile page.

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How do I edit my profile title?

Update the main service title that appears on your booking page.

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How do I change my profile image and media?

Use AI or your own images to customize the main visual on your profile.

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How do I edit the “About services provided” section?

Describe your services, expertise, and what clients can expect.

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How do appointment bookings work on my profile?

Clients can choose a time and book a 1-on-1 appointment with you.

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What is Connect Now and how does it work?

Connect Now lets clients start an on-demand video consult when you are online.

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How does the free trial session work?

Offer new clients a short free session to experience your services.

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How do session packages work on my profile?

Packages let clients buy multiple sessions at a discounted rate.

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What is the Intake Form (formerly Pre-Question) for appointments?

Create a custom intake form that clients complete at the end of the booking flow.

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Who can cancel or reschedule a booked appointment?

Only the host can cancel, but both host and client can reschedule.

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What tools are available in the Profile Editor sidebar?

The sidebar lets you control themes, appointments, Connect Now, packages, intake forms, and more.

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What is the client experience like on vrtual.ly?

Learn exactly what your clients see on vrtual.ly from booking to reminders to reviews.

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What is the Bookings report?

The Bookings report shows your total sales, average booking price, and a detailed list of every paid booking.

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What is Page analytics?

Page analytics shows how many people are visiting your booking pages and which pages are getting the most attention.

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What is the AI Usage report?

The AI Usage report tracks how many tokens you have used to generate AI content and what was created.

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Can team members inside a company use vrtual.ly for scheduling?

Yes. vrtual.ly works great for sales, customer success, support, and other client-facing roles inside a company.

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Will vrtual.ly sync with Outlook, Google Calendar, and other calendars?

We are working on calendar sync so bookings can stay aligned with your primary calendar.

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Should I create a Profile or an Event first?

Learn the difference between Profiles and Events and which one you should create first.