Frequently Asked Question | vrtual.ly

Frequently asked questions

Promoting and selling your live classes is easy and effective with our platform. Once your class is created, you'll receive a unique URL for your class page. Simply share this URL with your community through social media, email, or any other preferred method.

This way, you can easily reach and engage potential students.

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Setting and managing the price for your classes is simple and entirely in your control. You decide how much you want to charge for your live classes.

Just edit the price to your desired amount, and you're all set!

100 participants.

Providing payment options for your students is straightforward and secure. Students can easily pay for your classes using their credit cards.

Interacting with your students during a live class is easy and versatile with our platform. You have several options to engage with your students, including:

1. Chat
2. Q&A sessions
3. Polls
4. Breakout rooms
5. Whiteboarding



These tools make it simple to create an interactive and engaging learning experience.

Canceling or rescheduling a class is simple and hassle-free. Just go to your dashboard, find the class you need to update, and either delete it or change the date. Registered students will automatically receive an email with the new details.

Any payments made for the class will be promptly reversed.

Accessing the recordings of your live classes is quick and easy. Just go to the tools menu and click on the recordings link. From there, you have several options:

1. Share the recording with a specific attendee of the class.
2. Share the recording with all attendees of the class.
3. Download your recording.

These options make it simple to manage and distribute your class recordings as needed.

Customizing your class pages is easy and flexible with our platform. Here are a few ways you can make your page unique:

1. Templates: Choose from our pre-configured templates to quickly change the style and layout of your page.
2. Media: Add and customize photos and videos to showcase your live class and make your page visually appealing.
3. Text: Edit and personalize all the text on your page to reflect your unique voice and message.

These customization options allow you to create a page that truly represents your class and engages your students.

If the buyer of your service initiates a request for a refund, then a dispute resolution case is immediately opened. vrtual.ly will inform the service provider of the case. If the request is made after 5 days of the purchase vrtual.ly will not consider the request unless the case is considered fraudulent. The service provider will have the opportunity to resolve the issue directly with the customer. If however there is no resolution after 7 days of the dispute being opened, then the funds will be remitted back to the buyer.

Currently, the available option is through Stripe. Go to your "Account" console and setup the account you want your payments to go to.

That depends on the account you have setup for your funds to be remiited into

We collect self-reported data, which is information you voluntarily provide to help us deliver our services. This includes account data such as your email address, provided name, and billing information, as well as user preferences and details in support tickets. Additionally, we receive data from third parties and collect interaction data when you use our services. Interaction data may include IP addresses, browser type, ISP, referring/exit pages, operating system, date/time stamp, clickstream data, landing page, and referring URL. For more details, please refer to our Privacy Policy.

If you use a credit or debit card as your payment method, we process your payments through a third-party payment processor, which stores and maintains your complete payment information on our behalf. We do not store your payment card number ourselves.

Different data has different uses. We believe our Privacy Policy covers a lot of the details for specific data types but to summarize, we use the data we collect to provide you with the best experience possible. We use data to improve our product and market new products we think you will enjoy. We believe that all data use should provide you with value and we are committed every day to balancing our data collection practices with your privacy in mind. But you can be rest-assured that we do not share your data with any third party.

You have 100% control of the prices you charge your clients for the services you offer. However, we do recommend that you set your prices realistically and competitively with market rates.

You can offer any kind of coaching, counselling, tutoring or consulting services as long as the service can be offered virtually and legally. vrtual.ly also provides the ability for you to offer training courses that can span days, weeks, months, or even years. You can also offer your services on-demand, or, as a pre-scheduled appointment.

Yes, you can. Once your profile, event, or training course is created, it is automatically featured in vrtual.ly's marketplace so customers can find you. However, if you want to promote your services on other platforms, you can simply share your account vanity URL, or, the URL for your profile on those platforms. When visitors click on that link, they will be re-directed to your profile page.

vrtual.ly's video conferencing tool is loaded with great features. Here is a list of features that some of the other very popular video conferencing technologies lack:

1. Easily see who is speaking when their name appears above the presentation. 

2. Chat messages will remain if you lose your connection or reload and rejoin the room. 

3. Video is in HD quality and you can easily focus on a person's webcam image. 

4. Collaborative document writing on a shared Etherpad. 

5. Easily share the presenter/admin role with others in the room. 

6. Write closed captions in many languages, as well as change the language of the interface. 

7. An interactive whiteboard for collaborative art with your clients!

Launching a business where you offer your services virtually can be challenging. Here are a few of the basic things you will need to consider when choosing the right tools. Video conferencing, scheduling appointments, receiving payments, marketing events, scheduling online meetings, and selecting the right tool to help you know your customers better. Each of these services from different vendors will cost you time and money. You will have to learn how each platform works and how their service will integrate with your business. Combining the cost of each of these services could cost over $400 each month.

When you choose vrtual.ly to power your virtual services business, we become a partner in your mission that will continue to work fanatically towards your success. With vrtual.ly, all you have to do is bring your talent and knowledge, and, let vrtual.ly handle everything else. 

 

vrtual.ly focuses on these 4 pillars necessary for success so you don’t have to worry about them: 

1. Getting your virtual business setup. 

2. Advertising your business so customers can find you. 

3. Providing all the tools you need to engage and service your customers. 

4. Billing your customers as soon as you complete your service.

One of our main objectives is to ensure that you have every tool you'll need, right here, on one platform. That's why we are constantly reviewing everyday apps and cutting-edge technologies so you always have access to the most efficient tools to build your business, at your fingertips.

 

Here are a few tools available to you with your PRO plan:

1. Host public or private group events.

2. Create live training courses that can span days, weeks, months, or years.

3. Live chat and live video chat.

4. Offer subscription services to your clients.

5. Unlimited cloud storage for business documents.

6. Schedule appointments. 

7. HD quality online meetings.

8. Know your contacts.

9. Advertise products you are selling through your catalog.

The demand for virtual live services is constantly increasing and the trend shows that the demand is not slowing down. The demand for virtual services is actually expected to increase exponentially in the next few years. 

 

The rationale for this increase in demand is easily explained. In recent years, people have become accustomed to receiving services virtually, online via video conference, and, in many cases have concluded they prefer to receive services this way. 

 

vrtual.ly provides a level playing field where anyone who has acquired knowledge and expertise in an area can also compete for a share of the virtual services market. As virtual services become more and more popular, we feel there is no time better than now for experts to get in the game and begin to establish their individual virtual footprint.

Here are 10 reasons you should choose vrtual.ly as the platform to offer your real-live coaching services:

 

1. Easy to launch: Setup your account in a few minutes and start offering your services. No need to spend months of your time recording coaching videos.


2. Convenient: Everything you need to grow your business is available to you - on one platform.


3. No technical expertise: vrtual.ly is easy and intuitive to use. Zero special skills or technical expertise is required.


4. Cost: vrtual.ly's rate is only $14.99/month compared to other platforms that charge over $130/month for similar features.


5. Cutting-edge technology: We are constantly investing to bring the hottest technologies required for virtual business services to your fingertips.


6. Multi-Oriented: vrtual.ly supports live coaching, consulting, tutoring, and counselling services.


7. Minute-By-Minute Billing: If you are just starting your coaching business, and still developing your brand, you can offer to bill your customers for only the minutes you spend coaching them. This is a great way to attract new skeptical customers to try your service.


8. Keep your money: vrtual.ly collects a processing fee of 10%. Similar platforms collect as much as 50% of your earning.


9. Risk-free trial: Try vrtual.ly for 14 days. If you are not satisfied, we will refund 100% of your subscription payment. No questions asked.


10. Focused on your success: Our success team is always ready and enthusiastic to provide expert support.

 

Creating a live class on our platform is a straightforward and intuitive process. Here's how you can get started:

1. Enter Your Class Title: Simply provide the title for your class, and our platform will automatically create a dedicated webpage for it.
2. Generate Your Curriculum: If needed, use our built-in AI tool to effortlessly create a comprehensive curriculum.
3. Set Your Price: Adjust the pricing to your preference, ensuring it matches the value you provide.
4. Schedule Your Class: Select the start and end dates for your class to fit your availability.
5. Publish Your Class: Once you're ready, publish your class so it can be discovered by students worldwide.

By following these easy steps, you'll have your live class up and running in no time!

We currently do not support offering certificates or badges upon course completion.

vrtual.ly connect now is an on demand feature that allows you to connect with customers in real time. No appointment needed.

At vrtual.ly, we want you to retain more of your earnings. That's why we only charge a minimal 4% platform fee. Additionally, please keep in mind that our payment processor, Stripe, applies a 2.9% payment processing fee.

Hosting a live class on our platform is easy and flexible when it comes to equipment. Here's what you'll need:

1. Basic Setup: You can use any device with an internet camera, such as your smartphone or computer webcam.
2. Advanced Options: Our platform also supports more complex setups, including multiple cameras and audio devices.

No matter your setup, our platform ensures a smooth and professional live class experience.