Available times depend on the team member, their schedule and the page they are eligible to serve.

Check the team member's working hours

Open Settings > Working hours while signed in as the team member and confirm the correct days and hours are enabled.

For in-person consultations

Confirm the schedule is connected to an active office under Business tools > Office locations.

Check Tags

Confirm the team member and request page share a Tag. Tags are managed under Business tools > Tags, on the team member, and in the page editor's Assign tag option.

Check calendar conflicts

If a calendar is connected, busy events can remove times from availability. Review Settings > Calendar sync.