Request Timing shows when people submit requests across the day.

Where to find it

Open Reports & insights > Request Timing.

What it shows

The report displays request activity by hour and highlights useful timing patterns such as the busiest hour, a busy three-hour window and requests received outside standard business hours.

The outside-business-hours measure uses the definition shown on the report rather than each team member's personal working hours.

Why marketers use it

Timing data can help you understand when marketing responses arrive and when automated intake, scheduling and follow-up may be most valuable.