In vrtual.ly, your participants and clients are at the center of everything. The platform helps you track who has booked, how people interact with your pages, and how much you have earned, while also giving you tools to build relationships through reviews and engagement.

Who is a participant?

A participant is anyone who books and joins one of your live sessions. This can be someone attending a group event or a client booking a private 1 on 1 service. In simple terms, participants are your clients, and vrtual.ly helps you manage their experience from registration to reminders and follow up.

How can I see who has signed up for my event?

To see who signed up for an event, go to your dashboard and open the Events Manager. In the left side menu, click the Participants option. You will see a list of everyone who has booked that particular event, along with relevant details such as their name and booking status. This makes it easy to manage class size and prepare for each session.

What are visits and how do they work?

Visits represent the number of times people have viewed your business page or individual booking pages. They are a measure of traffic and interest.

You can see your visits in the Analytics section of your dashboard. Tracking visits helps you understand:

• How many people are checking out your services.
• Which pages are attracting the most attention.
• Whether your promotions and campaigns are driving traffic.

What are requests?

Requests represent moments when someone shows interest in your services, such as sending a question or initiating a booking inquiry. Requests are opportunities to convert curiosity into a confirmed booking. Keeping an eye on requests helps you respond quickly and build strong relationships with potential clients.

How can I track how many people have booked my event?

Each event in vrtual.ly shows the number of confirmed bookings directly in your dashboard. You can see how many participants are registered at a glance, which helps you:

• Monitor demand for each event.
• Manage capacity limits if you want a smaller group.
• Decide whether to open additional dates or schedules.

Can I see how much I have earned from my event?

Yes. Each event can show you an earnings summary that includes:

• Total income for that event.
• Number of participants.
• Payment details and transaction history.

This gives you a clear picture of how each event is performing, so you can decide which topics, formats, or schedules are most profitable.

Who is a contact and how do I see my contacts?

A contact is anyone who has interacted with your business in some meaningful way. This could include people who have:

• Booked a session.
• Signed up for updates.
• Left a review.

You can view your contacts in the Contacts section of your dashboard. Each contact profile can include details such as their booking history, interactions, and reviews. This acts like a mini CRM, helping you understand your relationships and follow up more effectively.

Can participants leave reviews?

Yes. After a session, participants can leave reviews about their experience.

Reviews help you:

• Build credibility and social proof.
• Showcase the quality of your work to new clients.
• Understand what clients appreciate most about your sessions.

Can I invite someone to post a review?

Absolutely. You can send a review link directly to clients, making it easy for them to share feedback after working with you. Inviting reviews is a powerful way to collect testimonials and build trust with future clients.

How do reviews work and how do I manage them?

Reviews appear on your business page and can be shown alongside your offerings. They highlight your strengths, your teaching style, and the outcomes clients have experienced.

You can view and manage your reviews from the Reviews or feedback section of your dashboard, where you can monitor new comments and keep track of your reputation over time.

Can people join my live session before it has started?

No. Participants must wait until you start the session. Before you begin, your attendees will not see an active live room. Once you click Start Session, they will see that the session is live and can then enter using their access link. This keeps you in control of exactly when the session starts.

Is there chat during live sessions?

During many live sessions, participants can use a built in chat area to interact with you and, in group events, with each other. Chat is useful for:

• Submitting questions without interrupting the flow.
• Sharing links or resources in real time.
• Encouraging engagement and participation.

In the chat interface you may see two profile images or indicators: one for you as the host and one for the participant or client, so it is always clear who is speaking.

Overall, vrtual.ly gives you a complete picture of how people discover, book, and experience your services—from first visit to review—so you can grow your business with real data and genuine client relationships.