Rescheduling allows either the client or the service provider to move an already booked appointment to a new date and time without cancelling or refunding it. The original booking stays intact – only the time changes – and both parties receive updated confirmation emails.

How to reschedule an appointment

To reschedule an appointment in vrtual.ly, follow these steps:

1. Go to the vrtual.ly website and log in to your account.
2. Click Dashboard in the navigation menu.
3. Locate the Upcoming Schedule section.
4. Find the appointment you want to change.
5. Click the Reschedule icon next to that appointment.
6. A slot picker window will open showing available dates and times.
7. Select your preferred day and time.
8. Click Reschedule to confirm the new slot.

After you confirm, both the client and the provider receive an email with the updated appointment details.

Who can reschedule?

• Clients (the person who booked) can log in and reschedule their own appointments any time before the session starts, as long as rescheduling is enabled for that service.
• Service providers can also reschedule appointments from their dashboard. When a provider makes the change, the client automatically receives an email with the new date and time. As a best practice, providers should contact the client first to make sure the new time works.

Important rules and limitations

• The reschedule option is only available for future appointments. Once the scheduled time has passed, the booking can no longer be rescheduled.
• If the provider has disabled rescheduling for a specific service, the reschedule button will not appear.
• If there are no open slots, the slot picker will indicate that no alternative times are available.
• Rescheduling does not cancel or refund the appointment; it simply moves it to a new time.
• Clients should always verify their updated email confirmation to ensure the new date and time are correct.

Troubleshooting common rescheduling issues

If you run into problems, consider the following:

• Cannot find the reschedule button – Make sure you are logged into the correct vrtual.ly account (the same email used to book) and that the appointment is still listed under Upcoming Schedule.
• No available times shown – The provider has not opened new availability yet. Contact the provider directly if you need a different time.
• No confirmation email received – Check spam or promotions folders and verify the email address on your vrtual.ly account. If the message is still missing, contact support.
• Someone else wants to change the appointment – Only the logged-in client or the service provider can reschedule an appointment. Third parties cannot change someone else's booking.

In summary, rescheduling in vrtual.ly is designed to be simple and flexible: both the client and provider can move an appointment to a new time before it starts, while all confirmations and updates are handled automatically through email notifications.