Frequently Asked Question | vrtual.ly

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What is vrtual.ly?

All-in-one booking pages, payments, and client management in a single powerful link for individuals and teams.

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Who is vrtual.ly for?

Built for coaches, consultants, teams, sales reps, customer service staff, and anyone who needs to be bookable.

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How fast can I get set up?

You can be bookable in minutes by answering a few quick questions.

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Do I need a website to use vrtual.ly?

No website required-vrtual.ly gives you one powerful booking link you can use everywhere.

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What makes vrtual.ly different from other booking tools?

vrtual.ly doesn't just book appointments-it runs your service workflow for individuals and teams from one powerful link.

FAQ Icon

What is vrtual.ly?

All-in-one booking pages, payments, and client management in a single powerful link for individuals and teams.

FAQ Icon

Who is vrtual.ly for?

Built for coaches, consultants, teams, sales reps, customer service staff, and anyone who needs to be bookable.

FAQ Icon

How fast can I get set up?

You can be bookable in minutes by answering a few quick questions.

FAQ Icon

Do I need a website to use vrtual.ly?

No website required—vrtual.ly gives you one powerful booking link you can use everywhere.

FAQ Icon

What makes vrtual.ly different from other booking tools?

vrtual.ly doesn’t just book appointments—it runs your service workflow for individuals and teams from one powerful link.

FAQ Icon

What is vrtual.ly?

All-in-one booking pages, payments, and client management in a single powerful link for individuals and teams.

FAQ Icon

Who is vrtual.ly for?

Built for coaches, consultants, teams, sales reps, customer service staff, and anyone who needs to be bookable.

FAQ Icon

How fast can I get set up?

You can be bookable in minutes by answering a few quick questions.

FAQ Icon

Do I need a website to use vrtual.ly?

No website required—vrtual.ly gives you one powerful booking link you can use everywhere.

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What makes vrtual.ly different from other booking tools?

vrtual.ly doesn’t just book appointments—it runs your service workflow for individuals and teams from one powerful link.

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Can team members inside a company use vrtual.ly for scheduling?

Yes. vrtual.ly works great for sales, customer success, support, and other client-facing roles inside a company.

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Will vrtual.ly sync with Outlook, Google Calendar, and other calendars?

We are working on calendar sync so bookings can stay aligned with your primary calendar.

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How do event schedules work in vrtual.ly?

Learn how to set dates, sessions, and recurring options for your events.

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How do event schedules work in vrtual.ly?

Learn how to set dates, sessions, and recurring options for your events.

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How do event schedules work in vrtual.ly?

Learn how to set dates, sessions, and recurring options for your events.

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How can I use growth tools, packages, and special features in vrtual.ly?

Learn how to offer a trial session that converts—without giving away too much time.

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How can I use growth tools, packages, and special features in vrtual.ly?

Learn how to offer a trial session that converts-without giving away too much time.

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How can I use growth tools, packages, and special features in vrtual.ly?

Learn how to offer a trial session that converts—without giving away too much time.

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How do participants, clients, and engagement work in vrtual.ly?

Learn what participants are, how to track visits, bookings, earnings, and how reviews and engagement work.

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How does vrtual.ly help me manage clients and build trust?

Discover how vrtual.ly tracks clients, history, and reviews to help you build trust.

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What are Prepaid Sessions in vrtual.ly?

Track package balances and usage for prepaid client sessions.

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What are Client Insights in vrtual.ly?

Understand your clients' booking behavior, spending, and engagement.

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What information is included in Client Insights?

Track booking history, total spend, and future purchase potential.

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How do I access Client Insights?

Find client analytics quickly from your workspace settings.

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How do Client Insights help me grow my business?

Use data-driven insights to strengthen relationships and increase revenue.

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How do participants, clients, and engagement work in vrtual.ly?

Learn what participants are, how to track visits, bookings, earnings, and how reviews and engagement work.

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How does vrtual.ly help me manage clients and build trust?

Discover how vrtual.ly tracks clients, history, and reviews to help you build trust.

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What are Prepaid Sessions in vrtual.ly?

Track package balances and usage for prepaid client sessions.

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What are Client Insights in vrtual.ly?

Understand your clients’ booking behavior, spending, and engagement.

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What information is included in Client Insights?

Track booking history, total spend, and future purchase potential.

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How do I access Client Insights?

Find client analytics quickly from your workspace settings.

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How do Client Insights help me grow my business?

Use data-driven insights to strengthen relationships and increase revenue.

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How do participants, clients, and engagement work in vrtual.ly?

Learn what participants are, how to track visits, bookings, earnings, and how reviews and engagement work.

FAQ Icon

How does vrtual.ly help me manage clients and build trust?

Discover how vrtual.ly tracks clients, history, and reviews to help you build trust.

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What are Prepaid Sessions in vrtual.ly?

Track package balances and usage for prepaid client sessions.

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What are Client Insights in vrtual.ly?

Understand your clients’ booking behavior, spending, and engagement.

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What information is included in Client Insights?

Track booking history, total spend, and future purchase potential.

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How do I access Client Insights?

Find client analytics quickly from your workspace settings.

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How do Client Insights help me grow my business?

Use data-driven insights to strengthen relationships and increase revenue.

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How much does vrtual.ly cost and what is included in the plans?

Understand vrtual.ly pricing, what is free, and what you get with the paid plans.

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How do reviews work with Public Links?

Direct clients to your existing review platforms.

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Which review platforms are supported?

Connect popular review and reputation platforms.

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How do I get paid on vrtual.ly?

vrtual.ly uses Stripe Standard Connected Accounts so you get paid directly into your own Stripe account.

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How do I set up my Stripe account?

You can set up Stripe from your Account Console in your vrtual.ly workspace.

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Does vrtual.ly charge any platform or transaction fees?

No-vrtual.ly does not charge any platform fees or take a percentage of your earnings.

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How do refunds work on vrtual.ly?

Refunds are handled directly through your own Stripe account.

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Where can I view my earnings inside vrtual.ly?

You can view your earnings in the Reports & Insights section of your workspace.

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How do payouts work?

Stripe sends payouts directly to your bank based on your own payout schedule.

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Is my payment information secure?

Yes-your financial information is protected by Stripe, a global leader in online payments.

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How do refunds work on vrtual.ly?

Refunds are fully controlled by creators and must be issued directly from their Stripe account.

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How do I get paid on vrtual.ly?

vrtual.ly uses Stripe Standard Connected Accounts so you get paid directly into your own Stripe account.

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How do I set up my Stripe account?

You can set up Stripe from your Account Console in your vrtual.ly workspace.

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Does vrtual.ly charge any platform or transaction fees?

No—vrtual.ly does not charge any platform fees or take a percentage of your earnings.

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How do refunds work on vrtual.ly?

Refunds are handled directly through your own Stripe account.

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Where can I view my earnings inside vrtual.ly?

You can view your earnings in the Reports & Insights section of your workspace.

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How do payouts work?

Stripe sends payouts directly to your bank based on your own payout schedule.

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Is my payment information secure?

Yes—your financial information is protected by Stripe, a global leader in online payments.

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How do refunds work on vrtual.ly?

Refunds are fully controlled by creators and must be issued directly from their Stripe account.

FAQ Icon

How do I get paid on vrtual.ly?

vrtual.ly uses Stripe Standard Connected Accounts so you get paid directly into your own Stripe account.

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How do I set up my Stripe account?

You can set up Stripe from your Account Console in your vrtual.ly workspace.

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Does vrtual.ly charge any platform or transaction fees?

No—vrtual.ly does not charge any platform fees or take a percentage of your earnings.

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How do refunds work on vrtual.ly?

Refunds are handled directly through your own Stripe account.

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Where can I view my earnings inside vrtual.ly?

You can view your earnings in the Reports & Insights section of your workspace.

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How do payouts work?

Stripe sends payouts directly to your bank based on your own payout schedule.

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Is my payment information secure?

Yes—your financial information is protected by Stripe, a global leader in online payments.

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How do refunds work on vrtual.ly?

Refunds are fully controlled by creators and must be issued directly from their Stripe account.

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What makes vrtual.ly different?

vrtual.ly focuses on speed, simplicity, and the essentials you need to take bookings.

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What comes built in with my booking page?

Your booking page includes scheduling, availability, payments, confirmations, and reminders.

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What makes vrtual.ly different?

vrtual.ly focuses on speed, simplicity, and the essentials you need to take bookings.

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What comes built in with my booking page?

Your booking page includes scheduling, availability, payments, confirmations, and reminders.

FAQ Icon

What makes vrtual.ly different?

vrtual.ly focuses on speed, simplicity, and the essentials you need to take bookings.

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What comes built in with my booking page?

Your booking page includes scheduling, availability, payments, confirmations, and reminders.

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What is Platform Mode in vrtual.ly?

Learn how Platform Mode organizes your workspace, tools, insights, and settings in one place.

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What is the Workspace in vrtual.ly?

View your booking pages and upcoming schedule from one centralized workspace.

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What are Business Tools in vrtual.ly?

Manage your working hours, links, calendar, contacts, and recordings from one place.

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How does vrtual.ly protect meeting links and booking security?

Secure access ensures only verified clients can join sessions.

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How do live sessions and video tools work in vrtual.ly?

Learn how bookings, working hours, live video, practice mode, and recordings work together in vrtual.ly.

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What video and session features does vrtual.ly provide?

See how vrtual.ly helps you host seamless sessions with integrated video tools.

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How do Profile & Account settings work in vrtual.ly?

Update your profile, location, branding, notifications, and Stripe connection.

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How do subscriptions and invoices work in vrtual.ly?

View your subscription, invoices, and manage cancellation settings.

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How do Event materials work?

Upload files or add links to an event so clients can download resources like prep materials, worksheets, or follow-up documents.

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What reports are available in Reporting & Insights?

Understand your bookings, traffic, and package performance with built-in analytics.

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What is the difference between Profiles and Events in vrtual.ly?

Learn how to make your booking page feel complete and client-ready before you publish.

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What is the vrtual.ly workspace?

Your workspace is the starting point for everything you do in vrtual.ly-creating pages, managing links, and running sessions.

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How do I create a booking page from the workspace?

Learn how the Vrtual.ly profile page supports video consultations, live chat, consult/contract work, events, services, and more.

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How do booking links, publishing, and visibility work in the workspace?

The workspace lists every booking link, its publish status, and whether it is public or private.

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How does the upcoming schedule work in the workspace?

The workspace shows your next 10 sessions and lets you jump into the full calendar.

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How do I start or practice a session from the workspace?

You can start a live video conference or practice it privately directly from the workspace.

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What automations and workflow tools does vrtual.ly offer?

See how vrtual.ly automates reminders, notifications, and scheduling to save you time.

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What automations and workflow tools does vrtual.ly offer?

See how vrtual.ly automates reminders, notifications, and scheduling to save you time.

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What automations and workflow tools does vrtual.ly offer?

See how vrtual.ly automates reminders, notifications, and scheduling to save you time.

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How do publishing, going live, and homepage customization work in vrtual.ly?

Learn what it means to go live, publish or unpublish your pages, and customize your vrtual.ly homepage and URL.

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How do I reschedule a previously booked appointment?

Both clients and providers can reschedule an upcoming appointment from their dashboards.

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How do Intake Forms work and how can I use them for pre-session questionnaires?

Learn how vrtual.ly Intake Forms help you collect pre-session information from clients.

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How do Intake Forms work and how can I use them for pre-session questionnaires?

Learn how vrtual.ly Intake Forms help you collect pre-session information from clients.

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How do Intake Forms work and how can I use them for pre-session questionnaires?

Learn how vrtual.ly Intake Forms help you collect pre-session information from clients.

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How does calendar syncing work in vrtual.ly?

Automatically or manually sync bookings with your preferred calendar.

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What is manual calendar sync?

Add bookings to your calendar using a simple one-click option.

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What is 2-way automatic calendar sync?

Automatically sync bookings with Google or Outlook to prevent double bookings.

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How does calendar syncing work in vrtual.ly?

Automatically or manually sync bookings with your preferred calendar.

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What is manual calendar sync?

Add bookings to your calendar using a simple one-click option.

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What is 2-way automatic calendar sync?

Automatically sync bookings with Google or Outlook to prevent double bookings.

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Which calendars does vrtual.ly support for auto sync?

Connect Google or Outlook calendars for automatic booking sync.

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How do I set up 2-way calendar sync?

Enable automatic calendar sync in just two simple steps.

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How does availability checking work with multiple calendars?

Avoid conflicts by checking availability across multiple calendars.

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How do video conferencing options work with calendar sync?

Automatically generate Zoom, Google Meet, or Microsoft Teams links.

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How does calendar syncing work in vrtual.ly?

Automatically or manually sync bookings with your preferred calendar.

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What is manual calendar sync?

Add bookings to your calendar using a simple one-click option.

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What is 2-way automatic calendar sync?

Automatically sync bookings with Google or Outlook to prevent double bookings.

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What makes vrtual.ly booking pages different?

Learn how vrtual.ly booking pages are optimized for SEO, conversions, and branding.

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What is Booking Page Mode in vrtual.ly?

Customize, grow, and manage your booking pages with dedicated editing tools.

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What tools are available under Content in Booking Page Mode?

Add themes, appointments, events, trials, and packages to your booking page.

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What growth tools are available for booking pages?

Use intake forms, campaigns, bookings, and event materials to grow your business.

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What is the Danger Zone in Booking Page Mode?

Safely unpublish or delete your booking pages when needed.

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What makes vrtual.ly booking pages different?

Learn how vrtual.ly booking pages are optimized for SEO, conversions, and branding.

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What is Booking Page Mode in vrtual.ly?

Customize, grow, and manage your booking pages with dedicated editing tools.

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What tools are available under Content in Booking Page Mode?

Add themes, appointments, events, trials, and packages to your booking page.

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What growth tools are available for booking pages?

Use intake forms, campaigns, bookings, and event materials to grow your business.

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What is the Danger Zone in Booking Page Mode?

Safely unpublish or delete your booking pages when needed.

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What makes vrtual.ly booking pages different?

Learn how vrtual.ly booking pages are optimized for SEO, conversions, and branding.

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What is Booking Page Mode in vrtual.ly?

Customize, grow, and manage your booking pages with dedicated editing tools.

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What tools are available under Content in Booking Page Mode?

Add themes, appointments, events, trials, and packages to your booking page.

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What growth tools are available for booking pages?

Use intake forms, campaigns, bookings, and event materials to grow your business.

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What is the Danger Zone in Booking Page Mode?

Safely unpublish or delete your booking pages when needed.

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Can I see the emails vrtual.ly sends to my clients?

Full visibility into every transactional email sent on your behalf.

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How do I view sent emails in vrtual.ly?

Access and review all client emails directly from your workspace.

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How does client messaging work with Public Links?

Let clients message you using the tools they already use.

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Which communication platforms can I use?

Choose from popular global messaging and communication services.

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Can I see the emails vrtual.ly sends to my clients?

Full visibility into every transactional email sent on your behalf.

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How do I view sent emails in vrtual.ly?

Access and review all client emails directly from your workspace.

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How does client messaging work with Public Links?

Let clients message you using the tools they already use.

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Which communication platforms can I use?

Choose from popular global messaging and communication services.

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Can I see the emails vrtual.ly sends to my clients?

Full visibility into every transactional email sent on your behalf.

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How do I view sent emails in vrtual.ly?

Access and review all client emails directly from your workspace.

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How does client messaging work with Public Links?

Let clients message you using the tools they already use.

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Which communication platforms can I use?

Choose from popular global messaging and communication services.

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What is the Events Booking Page Editor?

The Events Editor lets you edit every part of your event booking page.

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How do I edit my event title, price, and basic details?

You can update your event title, price, and key details directly from the editor.

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How do I edit my event images and media?

Use AI-powered tools to update your event images or upload your own.

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How do I add or update my event schedule?

The schedule tool lets you add dates, times, and multiple sessions.

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How do I edit my host or instructor information?

Edit your profile and instructor details directly from the event editor.

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How do I update the event description and curriculum?

Use AI Write or manual editing to update your event overview.

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How do I change my event theme and design?

Themes let you change colors, layout accents, and the overall look of your event page.

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How does event privacy work?

Privacy lets you hide your event from your public vrtual.ly homepage while keeping it accessible by link.

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What are Event materials?

Attach downloadable resources to an event-handouts, prep guides, worksheets, slides, or helpful links-so clients have everything in one place.

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What is the Danger Zone in the event editor?

Unpublish or delete your event using the Danger Zone.

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What is the Events Booking Page Editor?

The Events Editor lets you edit every part of your event booking page.

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How do I edit my event title, price, and basic details?

You can update your event title, price, and key details directly from the editor.

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How do I edit my event images and media?

Use AI-powered tools to update your event images or upload your own.

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How do I add or update my event schedule?

The schedule tool lets you add dates, times, and multiple sessions.

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How do I edit my host or instructor information?

Edit your profile and instructor details directly from the event editor.

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How do I update the event description and curriculum?

Use AI Write or manual editing to update your event overview.

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How do I change my event theme and design?

Themes let you change colors, layout accents, and the overall look of your event page.

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How does event privacy work?

Privacy lets you hide your event from your public vrtual.ly homepage while keeping it accessible by link.

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What are Event materials?

Attach downloadable resources to an event—handouts, prep guides, worksheets, slides, or helpful links—so clients have everything in one place.

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What is the Danger Zone in the event editor?

Unpublish or delete your event using the Danger Zone.

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What is the Events Booking Page Editor?

The Events Editor lets you edit every part of your event booking page.

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How do I edit my event title, price, and basic details?

You can update your event title, price, and key details directly from the editor.

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How do I edit my event images and media?

Use AI-powered tools to update your event images or upload your own.

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How do I add or update my event schedule?

The schedule tool lets you add dates, times, and multiple sessions.

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How do I edit my host or instructor information?

Edit your profile and instructor details directly from the event editor.

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How do I update the event description and curriculum?

Use AI Write or manual editing to update your event overview.

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How do I change my event theme and design?

Themes let you change colors, layout accents, and the overall look of your event page.

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How does event privacy work?

Privacy lets you hide your event from your public vrtual.ly homepage while keeping it accessible by link.

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What are Event materials?

Attach downloadable resources to an event—handouts, prep guides, worksheets, slides, or helpful links—so clients have everything in one place.

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What is the Danger Zone in the event editor?

Unpublish or delete your event using the Danger Zone.

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What is the Contacts tool?

Contacts is your built-in mini CRM where you can see each client's profile, history, and actions.

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What are Working Hours?

Working Hours let you choose the exact days and times when people are allowed to book you.

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What are Social Links?

Social Links let you add phone numbers and social profiles to your booking page so clients can connect with you.

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What are Recordings and who can access them?

Recordings let you share replays of your sessions with specific people or everyone who attended an event.

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What does the Calendar show?

The Calendar gives you a clear view of all your upcoming bookings and events in one place.

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What are Public Links in vrtual.ly?

Share your preferred communication, review, and professional links with clients.

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Where do I manage Public Links?

Add and manage public links from the Business Tools section.

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What categories are available for Public Links?

Organize links by communication, reviews, social, professional, and more.

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What is the Contacts tool?

Contacts is your built-in mini CRM where you can see each client’s profile, history, and actions.

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What are Working Hours?

Working Hours let you choose the exact days and times when people are allowed to book you.

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What are Social Links?

Social Links let you add phone numbers and social profiles to your booking page so clients can connect with you.

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What are Recordings and who can access them?

Recordings let you share replays of your sessions with specific people or everyone who attended an event.

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What does the Calendar show?

The Calendar gives you a clear view of all your upcoming bookings and events in one place.

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What are Public Links in vrtual.ly?

Share your preferred communication, review, and professional links with clients.

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Where do I manage Public Links?

Add and manage public links from the Business Tools section.

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What categories are available for Public Links?

Organize links by communication, reviews, social, professional, and more.

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What is the Contacts tool?

Contacts is your built-in mini CRM where you can see each client’s profile, history, and actions.

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What are Working Hours?

Working Hours let you choose the exact days and times when people are allowed to book you.

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What are Social Links?

Social Links let you add phone numbers and social profiles to your booking page so clients can connect with you.

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What are Recordings and who can access them?

Recordings let you share replays of your sessions with specific people or everyone who attended an event.

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What does the Calendar show?

The Calendar gives you a clear view of all your upcoming bookings and events in one place.

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What are Public Links in vrtual.ly?

Share your preferred communication, review, and professional links with clients.

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Where do I manage Public Links?

Add and manage public links from the Business Tools section.

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What categories are available for Public Links?

Organize links by communication, reviews, social, professional, and more.

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What is vrtual.ly and how does it work?

Learn what vrtual.ly is, who it's for, and how it helps you turn your expertise into income.

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What is vrtual.ly and how does it work?

Learn what vrtual.ly is, who it’s for, and how it helps you turn your expertise into income.

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What is vrtual.ly and how does it work?

Learn what vrtual.ly is, who it’s for, and how it helps you turn your expertise into income.

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Should I create a Profile or an Event first?

Learn how to set up your booking page for consults, events, and services—plus the tools that help you run your business.

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Should I create a Profile or an Event first?

Learn how to set up your booking page for consults, events, and services-plus the tools that help you run your business.

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Should I create a Profile or an Event first?

Learn how to set up your booking page for consults, events, and services—plus the tools that help you run your business.

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What is the Profile Booking Page Editor?

Learn what goes into a great booking page-title, description, pricing, schedule, and client-ready details.

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How do I edit my profile header and personal info?

Edit your photo, name, role, and basic info directly on the profile page.

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How do I edit my profile title?

Update the main service title that appears on your booking page.

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How do I change my profile image and media?

Use AI or your own images to customize the main visual on your profile.

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How do I edit the "About services provided" section?

Describe your services, expertise, and what clients can expect.

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How do appointment bookings work on my profile?

Clients can choose a time and book a 1-on-1 appointment with you.

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How does the free trial session work?

Offer new clients a short free session to experience your services.

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How do session packages work on my profile?

Packages let clients buy multiple sessions at a discounted rate.

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What is the Intake Form (formerly Pre-Question) for appointments?

Create a custom intake form that clients complete at the end of the booking flow.

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Who can cancel or reschedule a booked appointment?

Only the host can cancel, but both host and client can reschedule.

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What tools are available in the Profile Editor sidebar?

Learn where to find your key tools like working hours, public links, calendar, contacts, and recordings.

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What is the client experience like on vrtual.ly?

Learn how to follow up after a booking-confirmations, reminders, and next steps that keep clients engaged.

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What is the client experience like on vrtual.ly?

Learn how to follow up after a booking—confirmations, reminders, and next steps that keep clients engaged.

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What is the client experience like on vrtual.ly?

Learn how to follow up after a booking—confirmations, reminders, and next steps that keep clients engaged.

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What is the Bookings report?

The Bookings report shows your total sales, average booking price, and a detailed list of every paid booking.

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What is Page analytics?

Page analytics shows how many people are visiting your booking pages and which pages are getting the most attention.

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What is the AI Usage report?

The AI Usage report tracks how many tokens you have used to generate AI content and what was created.

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What video conferencing does vrtual.ly use by default?

vrtual.ly includes built-in video conferencing with no setup required.

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What is BigBlueButton and how does it work?

BigBlueButton is a professional-grade video platform built for teaching and live sessions.

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How do I use Google Meet, Microsoft Teams, or Zoom?

Connect your preferred video platform through integrations.

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What is a custom meeting URL and when should I use it?

Use any video platform-even without an integration.